Customer Care

Your satisfaction is our priority, and your feedback is always welcome.

Contact us anytime via email or fax; we will reply as soon as possible. By phone, you can reach us between 9am-6pm (PST), Monday-Friday. If you reach our voicemail, please feel free to leave a message with your name, phone number, and the reason for the call. We'll get back to you as soon as we can.

Thank you for being the best part of Miss Me, our customer!

Hours: 9am-6pm (PST), Monday-Friday
Email: customercare@missme.com
Phone (toll free): (877) 600-7351
Phone: (323) 235-6500
Fax: (323) 232-6654

Attention RETAILERS: CLICK HERE for Wholesale Contact Info

Ground Orders received by 1:00 p.m. (PST), Monday-Friday, will ship within 2 days in most cases. Next Day Air and 2nd Day Air will ship same day if received by 1:00 p.m. (PST), however, no guarantees are made. All orders will ship within 2 business days unless noted otherwise. Any expected delays in shipping will be notified to the customer immediately.

We do not ship to P.O. boxes at this time.

Note: We will not be liable for delays in shipping caused by external causes (i.e. weather conditions, natural disasters, acts of terrorism, traffic accidents, etc.)

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We ship via UPS or US Postal Service (USPS) for domestic orders including Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands.
International orders ship via International Checkout.

If you would like assistance with an international order, please contact International Checkout: support@internationalcheckout.com


International Checkout Customer Service Hours: 8 am to 6 pm PST

Other shipping options may be available depending upon the circumstances. Please send your inquiry to customercare@missme.com or call Miss Me Customer Care at (877) 600-7351 or (323) 235-6500
.

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UPS Ground or USPS / $7 / 5-7 Business Days in the Continental US
UPS 2-Day / $15 / 2 Business Days in the Continental US
UPS Next Day Saver / $29 / 1 Business Day in the Continental US

Orders to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands, please add $5.00 to prices above.

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All international orders are shipped via International Checkout.

If you would like assistance with an international order, please contact International Checkout: support@internationalcheckout.com

International Checkout Customer Service Hours: 8 am to 6 pm PST

MissMe.com has partnered with International Checkout to fulfill orders for our international customers.

Please note that International Checkout coordinates your MissMe.com order and is responsible for all billing, shipping and customer service issues related to your International order:

Which countries can use International shipping?
International shipping is currently available WORLDWIDE from MissMe.com. Our third party vendor, International Checkout, will ship to all countries around the world.

Can I check the status of my international order?
To check the status of your order or track your package, please log in to your International Checkout account at https://www.internationalcheckout.com/login.php.

Who should I contact about my international order questions?
If you would like assistance with an international order, please contact International Checkout: support@internationalcheckout.com



International Checkout Customer Service Hours: 8 am to 6 pm PST

International shipping is currently available WORLDWIDE from MissMe.com. Our third party vendor, International Checkout, will ship to all countries around the world.

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All prices on our site are listed in US dollars and charged in US dollars. Your total purchase price will be based upon the current and prevailing exchange rate your credit card issuing bank has established at the time of purchase. Please contact your credit card issuing bank for exchange rates and policies.

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You may cancel any order which has NOT shipped. Any shipped order cannot be cancelled. Please call Miss Me Customer Care at (877) 600-7351 or (323) 235-6500, Monday-Friday, 9am-6pm (PST). Although we will try our best, no guarantees are made that a cancellation request will be fulfilled. All cancellation requests must be made by phone; no emailed cancellation requests will be accepted.

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Your satisfaction is our priority. You may return merchandise for any reason within 30 days of receipt. After 30 days, merchandise may only be returned for store credit or exchange.
For a full refund of the purchase price, merchandise must have the original tags and labels attached, must not have been worn, altered or washed, and be in a new and unused condition. Merchandise which is returned in a condition deemed to be unsellable as new will receive a partial credit for exchange only. There is no restocking fee.

Shipping and handling charges will be refunded only in cases where we made an error. Return shipping costs are the responsibility of the customer except in cases where we made an error. In such cases, we'll send a return label for the return.

Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or repair if applicable. We inspect every item prior to shipping to ensure quality.

Please note: We are not responsible for any damages to items that have been worn, altered or washed. However, we will do our best to accommodate and satisfy our customers to best of our ability.

Sale items are exchange only unless otherwise noted. If the same item is not available for exchange, then a credit will be applied towards another item.

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1. Please download the Return Form from our website. CLICK HERE to download a PDF version of the Return Form. We can also email or fax you the form. Please call us at (877) 600-7351 or (323) 235-6500 you can also email us at customercare@missme.com to request a Return Form.

2. Complete all parts of the Return Form. Retain your original order invoice/packing list for your records.

3. Pack and seal your merchandise securely (in the original package if possible) and include the completed Return Form. Please note that return shipping charges are the customer's responsibility and will not be paid for or refunded by Miss Me.

4. Mail package to:

Missme.com, Inc.
Attn: Online Returns
4629 S. Alameda Street
Los Angeles, CA 90058

Note: For your record, we suggest a tracking number is obtained when returning merchandise.

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If you are not completely satisfied with your purchase for any reason, and would like to receive a refund, please follow steps 1-4 above. Please allow 2-4 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your credit card statement.

Please note the RETURN POLICY above to receive proper refund or credit.

If an item(s) were shipped incorrectly (i.e. wrong item, color, or size), Miss Me will gladly issue a full refund for the purchase price including the shipping cost. Miss Me will send a return shipping label for any such error on our part.

Miss Me will not be liable for any ordering errors made by the customer. Errors will be validated against the original invoice and may take 2-4 weeks to process.

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